Refund and Cancellation Policy

Last updated: 2 September 2026

Virtual coins

Coins are digital goods delivered to your account immediately on purchase. Once coins have been credited, the purchase is complete and is generally non-refundable. Coins that have been spent on gifts, games or in-app items cannot be refunded or reversed.

When we do refund

We will refund a payment where:

• Money was debited but coins were not credited to your account
• You were charged more than once for the same purchase
• The purchase was made through an error on our side

How to request one

Write to admin@heyzilive.com within 7 days of the transaction, including the registered mobile number or user ID, the date and amount, and the payment reference. We will acknowledge within 3 working days.

Processing time

Approved refunds are returned to the original payment method within 7 to 10 working days. The time taken for the amount to appear depends on your bank or payment provider.

Cancellation

You may stop using the service and request account deletion at any time by writing to us. Unused coins are not exchangeable for cash on cancellation.

Purchases made outside the app

Coins obtained other than through our official in-app purchase flow are not covered by this policy and we cannot verify or refund such payments.